We are in Uncharted Territory
Worried About Our Business
As business owners or executives, we are worried about the impact Cononavirus Covid-19 will have. Putting aside the fact that we must all do our part to help
flatten the curve, which is to minimize the spread of the virus, we must also continue to pay salaries and put food on the table.
The chaos of volatile stock markets, continuous closures of events and community facilities, and schools is keeping us from being able to wrap our heads around a plan to ensure our businesses are still okay.
Flatten the Curve
As good citizens, we (most of us) have accepted the fact that isolation and avoidance of social physical contact must be avoided. It is our civic duty to do our part in keeping our community safe, and helping to flatten the curve.
We started by awkwardly looking for alternatives to greet each other, whether it was our colleagues, partners, or clients.
But we have moved on now to avoiding meetings altogether. The safest approach is to avoid any physical social encounters, which means that shopping, business meetings, and trade shows have stopped almost completely.
Consequences for Your Business
The economic experts have agreed that a recession is inevitable. What does this mean for your business? How can you minimize the impact?
If you are a
B2B (business-to-business) business, your clients are evaluating their position as well. They are monitoring their market’s behaviour, and evaluating their costs. You may also be experiencing supply chain disruptions which prevents you from delivering on existing business.
If you are a
B2C(business-to-consumer) business, your customers are not coming to your bricks-and-mortar shop anymore, and we do not yet know whey they will return. They too are anxious about spending - those who are paid hourly are unsure of their income, and others are weary of the inevitable recession.
Uncertainty of How Long this Uncertainty Will Last
How Can I Minimize Negative Impact?
Here are a few tips on how to minimize the impact to your business, focussing on maintaining our relationships.
1. It is all about Communication
Make use of digital media to inform your clients of how you are managing the impact of the virus and what this means for them. Send regular emails, or possibly text messages depending on your business, that are informative and straight to the point.
2. Nurture Your Relationship
This is not the time to “hard sell” but rather to nurture the relationship with your clients. They need to know you care, and understand their concerns. Wherever possible, offer an olive branch to provide some ease to their concerns with you as their vendor. This could be in the form of financial relief, an offer of updates to procedures to consider less physical contact, and the choice of various methods of communication that do enable everyone to continue social distancing.
3. Stay Personal and Sincere
Our inboxes are flooded with “policy” emails, from services, vendors, partners, and or course government agencies. A personalized and authentic email is a welcome relief from this, and stands out - but get straight to the point.
Your Messaging Checklist
Here is your messaging checklist:
- List the concerns that you know your clients are facing
- Mention any measures you may be taking to make business with you easier for them
- Outline what your company is doing to do your part in minimizing the spread, and in keeping your staff and those in contact with your staff safe - flatten the curve
- Provide details on how you will continue communication
Establish Client Loyalty
With this approach, your clients have you in mind amongst the flood of information being broadcast daily during this pandemic. Your personal and honest voice will break through the noise to further build on your existing relationship.
Authenticity always wins.
Time to Innovate
We are in uncharted times, with a global epidemic which is inevitably leading us into a global recession. But out of this uncertainty can come innovation. It is time for you to think about new ways to communicate and engage your customers, digitally.